 01When a dual-flash error appears, the most common cause is the printhead assembly failing to complete its reset. |
 02Turn off the printer and manually move the printhead assembly to the center position. |
 03Power on the printer and restart it. |
 04After the machine completes its self-check, the error should be resolved. |
 05For other causes, use the Wicreset software to identify the specific error code. |
 06Contact our technical support team to obtain the necessary diagnostic software. |
 07Open Wicreset. Ensure your printer is on and connected via USB data cable. |
 08Select your printer model and click the "Report" button. |
 09The software will display the specific cause of the error. |
 10Screenshot the error info and send it to Procolored's technical staff for assistance. |
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